L.L. Bean has announced it will lay off workers and reduce the hours of its customer call centers, a response to what the ...

L.L.Bean is reportedly slashing its headcount and reducing its call center hours in response to an increase in customers ...

Beginning July 15, the outerwear clothing and equipment company plans to reduce its call center hours by four hours a day.

What started out as a one-man operation in 1912 with one product, the Maine hunting shoe, has expanded into one of the largest catalog and online retailers of outdoor specialty goods in the world.

Simply put, L.L.Bean customers shop differently today than in the past and we must adapt," the company said. L.L. Bean said the move is a "strategic response to long-term customer trends," and not ...

In this March 18, 2021, file photo, a salesperson helps a customer shopping for Bean Boots at the L.L. Bean flagship retail store in Freeport. Credit: Robert F. Bukaty / AP L.L. Bean is laying off ...

“As more of our customers choose self-service and shop through our digital and retail channels, customer contacts have declined over the last four years,” Sulham said. “Simply put, L.L.Bean ...

L.L. Bean will implement changes to its call center hours, reducing its operational window from 7 a.m. to 11 p.m. to 8 a.m.

L.L. Bean has announced it will lay off workers and reduce the hours of its customer call centers, a response to what the company says is more people shopping online. Beginning July 15 ...