L.L.Bean is reportedly slashing its headcount and reducing its call center hours in response to an increase in customers shopping online. As of July 15, the outdoor clothing and equipment brand ...

L.L. Bean has announced it will lay off workers and reduce the hours of its customer call centers, a response to what the company says is more people shopping online. Beginning July 15 ...

L.L. Bean said the move is a "strategic response to long-term customer trends," and not part of any larger cuts. A spokesperson said that a "large majority" of the more than 500 employees in the ...

The customer service department currently employs 500 people, and Sulham said “the large majority will not be impacted.” L.L.Bean is also reducing its customer service hours from 7 a.m. to 11 ...

In October, the L.L.Bean CEO Stephen Smith came out and told me that we are really on the same side, as he looked up at my large banner that says “PROTECT MOTHER EARTH.” Each weekday morning ...

There are more than 500 employees in the call center and a "large majority" will not be impacted, L.L. Bean said. "In this dynamic retail environment, a strategic challenge for us has been how to ...

In this March 18, 2021, file photo, a salesperson helps a customer shopping for Bean Boots at the L.L. Bean flagship retail store in Freeport. Credit: Robert F. Bukaty / AP L.L. Bean is laying off ...