Announced in late 2023, Amazon Q is now generally available. Amazon Q is a generative AI-based assistant. It is available in two broad categories: Developer and Business. Amazon Q Business Amazon Q ...

Now it’s time for Masarek and the team to execute consistently and turn their strategy roadmap into sales success ...

Attendees of Enterprise Connect 2024 were “Absolutely Inundated” (AI) with announcements, discussions and demonstrations ab ...

Some of the drivers touted during the early years of hybrid work come in significantly lower. Just 30% come in for company events, 28% for mentoring, and 17% for socializing. Enterprise leaders have ...

In the early days of unified communications, I spent a lot of time writing and talking about the need for organizations to focus on end user adoption, usage, and training. I presented and moderated ...

Collaboration hardware holds the potential to transform offices into hubs delivering superior employee experience.

Jonathan Rosenberg (JR): This technology is so new, so bleeding edge and it’s evolving at such a breathtaking pace that our philosophy [at Five9] is – has always been – that we need to use whatever ...

On Monday, NEC communicated with its customers and partners that it intends to exit the premises-based private branch exchange (PBX) business in all markets outside of Japan. This is a striking ...

At last month’s Enterprise Connect conference in Orlando the AI hype train was steadily moving along the tracks. Virtually every keynote and vendor announcement involved some new AI-based feature to ...