The fast food chain is attracting customers with customized messaging and cementing their loyalty with fast and consistent service.

Over two years ago, chains like Red Robin, Applebee’s and Chili’s bet virtual brands would help drive incremental sales. But those gambles didn’t pay off, causing operational headaches for some and ...

The chain added upselling options to its kiosks and made the channel’s customization experience more similar to online ordering.

Starbucks will roll out new procedures that will help workers reduce wait times, CEO Laxman Narasimhan said Tuesday.

Beginning in 2025, pregnant employees will be eligible for 20 hours of leave, separate from the state’s paid family and medical leave.

Following several quarters of kiosk and e-commerce deployment, digital is on track to generate $30 billion in annualized sales.

Diner demand for specific snack items depends on their mood, time of day and ease of travel, experts said, opening up an array of traffic-boosting innovation opportunities for restaurants.

The diner chain has nearly completed a two-year migration of 1,500 restaurants to Tray’s platform, which integrates with handheld server tablets to trim order and pay times at tables.

The chain will provide cash incentives to top-performing restaurants to complete quality remodels, and expects to overhaul up to 90% of its U.S. units by 2028.

Domestic comps rose 5.6%, the highest increase since 2021, due to rewards member growth, successful marketing campaigns and improved operations.

The Christian juice chain, which lost dozens of franchise locations over changes to its business model, sold itself for undisclosed terms.