New standards for flight attendant pay were set when Southwest Airlines attendants scored a contract last month that included a massive raise. Now, flight attendants at other airlines want to follow their lead.

Here’s why North American travelers are kind of dissatisfied, according to consumer research company J.D. Power’s 2024 North American Airline Satisfaction Study.

Some airlines are really taking off with customers — and others should be grounded, flyers say. J.D. Power released its 2024 North America Airline Satisfaction Study, which broke down how travelers graded their carriers from top to bottom.